Customer Service Representative - Hospital Support (Full-Time)

Join our dynamic team as a Customer Service Representative specializing in hospital support services in the heart of Kebayoran Lama, Jakarta. This role offers a unique opportunity to provide exceptional service to patients, families, and healthcare providers. At Private Advertiser, we are committed to delivering top-notch customer service in the healthcare sector, ensuring a seamless experience for all our clients.

As a Customer Service Representative, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. You will work closely with our healthcare partners to understand their needs and provide tailored solutions. This role is perfect for someone who is passionate about healthcare and wants to make a difference in the lives of patients.

In this role, you will use our in-house CRM system, Salesforce, to manage customer interactions and track service requests. You will also have access to our internal knowledge base and training materials to ensure you are always up-to-date with the latest information and best practices.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from patients, families, and healthcare providers
• Resolve customer inquiries and complaints in a timely and professional manner
• Document customer interactions and service requests using our CRM system, Salesforce
• Collaborate with healthcare partners to understand their needs and provide tailored solutions
• Monitor customer satisfaction and provide feedback to improve our services
• Stay up-to-date with industry trends and best practices in healthcare customer service
• Assist in training new hires and providing ongoing support to the team
• Ensure compliance with company policies and procedures

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry
• Strong communication and interpersonal skills
• Familiarity with CRM systems, particularly Salesforce
• Excellent problem-solving and decision-making skills
• Ability to work in a fast-paced, high-volume environment
• Professional and empathetic demeanor
• Bachelor's degree in a related field is a plus
• Fluency in both English and Indonesian languages

🛠️ Keahlian

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