Front Office Staff (FO)

Are you passionate about hospitality and eager to launch your career in the heart of Bali's vibrant tourism industry? We are looking for a dedicated and energetic Front Office (FO) professional to join our team in Badung. In this role, you will be the face of our establishment, providing exceptional customer service and ensuring a seamless guest experience. Private Advertiser is a leading hospitality company in Bali, known for our commitment to excellence and guest satisfaction. Located in the heart of Badung, our hotel offers a unique blend of traditional Balinese charm and modern amenities.

As a Front Office Staff at Private Advertiser, you will be responsible for handling guest check-ins and check-outs, managing reservations, and coordinating with various departments to ensure smooth operations. You will also be responsible for maintaining guest records, handling guest inquiries, and resolving any issues that may arise. This is an excellent opportunity to work in a dynamic and fast-paced environment, where your hard work and dedication will be rewarded with a competitive salary and benefits.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and accurately
• Manage and maintain guest records and reservations using our in-house Property Management System (PMS)
• Coordinate with housekeeping, dining, and other departments to ensure a seamless guest experience
• Provide exceptional customer service and resolve guest inquiries and complaints promptly
• Maintain a clean and organized front office area, including the reception desk and guest folders
• Assist in marketing efforts by promoting our hotel's services and facilities to potential guests
• Stay updated on local regulations and industry best practices to ensure compliance
• Participate in training programs and team meetings to continuously improve your skills and knowledge

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a front office or similar role in the hospitality industry
• Familiarity with Property Management System (PMS) software, such as Opera or Opera Cloud
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and meet deadlines
• Proficiency in English and Bahasa Indonesia
• Previous experience working in a hotel or resort environment is a plus
• Enthusiasm for the hospitality industry and a passion for providing excellent customer service

🛠️ Keahlian

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